FAQ
About the product
Is the formulation fragrance-free?
No fragrance is added. The formulation does contain tea tree oil and geraniol, which carry a natural scent of their own, so we do not describe it as fragrance-free.
Where does it sit in a routine?
After cleansing, on clean dry skin, before any moisturiser or occlusive layer. Allow it to absorb fully before applying anything over it.
Can it be used alongside prescription skincare?
Consult the clinician who prescribed it. We are not in a position to advise on interactions with medication or with treatment you are already under care for.
How should results be assessed?
Skin is individual. Patch test, use consistently over several weeks, and assess on your own skin. We do not publish efficacy figures or timelines we cannot substantiate.
What is the shelf presentation?
120 mL / 4 FL OZ in a fine-mist spray bottle, supplied in a printed carton. Lot number and expiry date are printed on the carton and the bottle.
How many ingredients are in it?
Twelve, declared in full in INCI nomenclature on the product page and on the carton. Nothing is listed as a proprietary blend.
Is a patch test really necessary?
Yes. Apply a small amount to the inner forearm and wait 24 hours before applying to the face. The formulation contains botanical extracts, and sensitivity varies between individuals.
Ordering and delivery
Where do you ship?
United States and Canada. See our Shipping page.
Can I return it?
Unopened product, yes. Opened product cannot be accepted for hygiene reasons except where it is faulty or was sent in error. See Returns.
How do I reach a human?
support@demodexcilin.com. See Contact.
For external use only. Individual results may vary. This product is not intended to diagnose, treat, cure or prevent any disease.