Returns

Return window

You may request a return within two weeks (14 days) of your purchase.

Condition of returned goods

DemodexCillin Skin Solution is a topical product applied directly to the skin. For hygiene and product-safety reasons, we can only accept returns of unopened product with the manufacturer seal intact and the outer carton undamaged. Opened product cannot be resold and cannot be accepted for return, except where the product is faulty or was sent in error.

Return shipping is on us

We cover return shipping. You are not charged to send an eligible item back, whether the return is a change of mind or a fault on our side.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, contact us with your order number and photographs of the item and its packaging. We will arrange a replacement or a full refund, including all shipping, at no cost to you.

How to start a return

Email support@demodexcilin.com with your order number and the reason for the return, and we will send you return instructions and a prepaid label. Please do not send anything back before you have received those instructions — unauthorised returns cannot be processed.

Refunds

Approved refunds are issued to the original payment method within 10 business days of us receiving and inspecting the returned item. Your bank or card issuer may take additional time to post the credit to your statement.

Adverse reactions

If you experienced a skin reaction, stop using the product and consult a healthcare professional. Please also contact us at support@demodexcilin.com — we record every reported reaction, and we will discuss a refund with you regardless of whether the product has been opened.