Privacy Policy
Who we are
This policy explains how Murage, importer and distributor of DemodexCillin, 95 Mural Street, Richmond Hill, Ontario L4B 1M4, Canada, collects, uses and protects personal information when you visit demodexcilin.com or place an order with us.
Information we collect
- Order information — name, billing and shipping address, email address, phone number, and payment confirmation details.
- Device and usage information — IP address, browser type, pages viewed, and referring site, collected through cookies and similar technologies.
- Communications — the content of emails or messages you send us.
We do not collect or store your full payment card number. Card details are captured and processed directly by our payment provider.
The product fit assessment
The assessment on this site runs entirely in your browser. Your individual answers are never transmitted to us, never stored, never attached to your order, cart or customer profile, and never used for advertising. We receive only anonymous aggregate counts of how many people started the assessment, how many completed it, and how many matched — and only where you have consented to analytics.
How we use your information
- To process, fulfil and deliver your order
- To communicate with you about your order and respond to enquiries
- To detect and prevent fraud
- To meet legal, tax and regulatory record-keeping obligations, including product safety records
- With your consent, to send marketing email — you may withdraw consent at any time
Who we share it with
We share personal information only with service providers who need it to perform a function for us: our ecommerce platform, payment processor, shipping carriers, customs brokers, and email provider. We do not sell personal information.
International transfers
We operate from Canada and ship to Canada, the United States and the United Arab Emirates. Your information may be processed in those countries. We take steps to ensure it remains protected in line with this policy.
Retention
Order records are retained for as long as required for tax, accounting, product safety and consumer-protection purposes. Marketing contact data is retained until you unsubscribe.
Your rights
Depending on where you live, you may have the right to access, correct, delete or port your personal information, to withdraw consent, and to object to certain processing. To exercise any of these rights, contact support@demodexcilin.com.
Cookies
We use cookies to operate the store, remember your cart, and understand site usage. You can control cookies through your browser settings; disabling them may affect checkout.
Changes
We will post any changes to this policy on this page with a revised date.
Contact
Murage — 95 Mural Street, Richmond Hill, Ontario L4B 1M4, Canada
support@demodexcilin.com · 647-799-3724